General
Shipping
Pricing
General
What types of industrial markers do you manufacture?
We offer a wide range of markers for almost any application imaginable. Our markers are designed for fabricators, welders, general use and more. We manufacture markers that are Oil-Based, Alcohol-Based and Water-Based in both permanent and removable formulas.
What industries do your industrial markers cater to?
Super Met-Al Markers cater to a wide array of industries including fabricators, machine shops, auto workshops, welders, plumbers, tool shops and many more.
Are your industrial markers suitable for use on various surfaces, including metal, plastic, and glass?
Super Met-Al Markers can create bright, vibrant marks on a variety of surfaces, including hard-to-write surfaces, such as marble, granite, metal, glass, wood, rubber, plastic and more.
How long do your industrial markers last on a surface?
Mainly depends on which marker; our removable markers can easily be removed with a wet rag, and other removable markers are permanent until exposed to chemical baths; our permanent markers are designed with high-quality paint that allows them to withstand a variety of chemical agents and harsh weather conditions.
Do you offer custom labeling or branding options for your industrial markers?
Yes, SKM offers options for using your own branding on product labels. For more details about our Private Label Program, please CONTACT US
What is the minimum order quantity for your industrial markers?
Our minimum order quantity varies depending on case qty. and other factors. For more information on how to order, packaging details, and pricing information, please CONTACT US.
What is your return policy for industrial markers?
We offer replacement of any defective product within 30 days of purchase.
Are your industrial markers environmentally friendly and safe to use?
Our Water-Based Markers are environmentally friendly, free of any harsh chemicals, and are water solvent they are the perfect choice if you are environmentally conscious.
Can your industrial markers be used in extreme temperatures or harsh environments?
All of our markers are created to withstand the toughest of conditions, and most of our markers have a marking range of -50°F – 150°F (-46°C – 66°C). We also have our high-temperature markers specifically designed to withstand temperatures up to 2,000°F (1,094°C).
Do your industrial markers comply with industry standards and regulations?
Yes, our markers were created to meet or exceed many industry standards. Several of our markers are sent out for testing in order to ensure they meet these industry standards. For more information about which marker is designed to meet your standards, please CONTACT US.
Can I use Super Met-al markers for arts and crafts purposes?
Yes! A variety of our markers can be used for art and crafting purposes. We have many customers who enjoy using our paint markers for all their creative needs.
Do your markers have an expiration date?
The stated shelf life on our products is normally two years. That does not mean that the product will not work beyond that point. But in order to ensure quality, this is the recommended time frame!
Do you offer replacement nibs for your markers?
We offer replacement fiber nibs for any of our markers that feature the fiber nib. Increasing the longevity of your marker.
Do your industrial markers comply with industry standards and regulations?
Yes, our markers were created to meet or exceed many industry standards. Several of our markers are sent out for testing in order to ensure they meet these industry standards. For more information about which marker is designed to meet your standards, please CONTACT US.
Can I get SDS sheets for your markers?
Yes, we have SDS sheets for many of our markers. You can find them on the product pages themselves or you can CONTACT US to request specific ones.
Shipping
What is the lead time for delivery of industrial markers from start to finish on an order?
While most of our markers are stock items, delivery time may vary based upon demand, quantity, and various other factors.
What shipping companies do you work with?
We ship with all the major companies to ensure our customers are getting their products exactly how they want them.
Do you charge shipping for orders?
Our terms vary depending on our customers location and needs. If you would like to learn more then please CONTACT US.
Do you offer freight shipping?
Yes! For pallet quantities, we do offer freight shipping options.
How can I track my order?
You can track your order in a variety of ways. If we are using your specific shipping accounts then you can check the status of them within your account. Otherwise, you can use the provided tracking numbers to track your order.
Where can I check the status of my order?
You can check the tracking number associated with your order or you can always CONTACT US with any questions or concerns.
What are hazardous materials fees, and why do I have to pay them?
These are fees placed on specific items that have shipping restrictions based on their classification. There are additional costs to safely pack and ship these items.
Surface for Painting
Do you offer discounts on bulk orders?
For more information on pricing or how to order from us please CONTACT US.
Do you work with distributors or wholesalers?
Yes, we work with a variety of customers, including distributors and wholesalers. If you’re interested in selling our products, please CONTACT US to learn more about pricing and shipping terms.
Can I get Net 30 as a payment option?
We do offer Net 30 terms to our customers pending a credit approval.
Can I pay with a credit card or ACH?
Yes, we do offer credit card and ACH transactions. For Credit cards, we do include a 5% transaction fee. To learn more about your payment options please CONTACT US.
Do I have to pay for samples?
If you are interested in getting samples of our products, please CONTACT US to learn more about how to obtain samples.